Software for Tours, Events, and Guides | Eguide

Nederlands

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Products and Online Sales Reservations and Day-to-Day Operations Guides and Implementation Customers and Communication Finance and Administration

Products and Online Sales

Sell tours and tickets hassle-free

Set up private experiences and events, specify availability, prices, and ticket capacity, and connect your website to the appropriate booking flow.

Manage tours and activities

No more searching through old quotes, documents, or emails for information. The standard terms are already in place for every new request.

Event Planning - Efficient and Effortless

Keep track of locations, times, and capacity all in one place, and see at a glance which events are coming up and how many spots are still available.

Sell tickets and manage participants

From online ticket sales to manual registration or rescheduling: your team can see who is participating and how many spots are still available.

Check availability and capacity

From a fixed weekly schedule to additional hours and temporary closures: you can easily adjust your availability to fit your daily operations.

Choose the Right Pricing Model

Establish in advance how the price is calculated, so that customers and employees start with the correct amount right away for every request.

Calculate costs, extras, and totals

Customers can see in advance what their total amount consists of, while your team uses the same calculation for every request and booking.

Let customers book online

Fewer emails about dates, group sizes, and practical arrangements. The customer provides all the necessary information through a single, straightforward booking process.

Use direct booking links and widgets

Add online books without having to manage a separate form or a second sales process alongside Eguide.

Build your own search or selection experience without having to maintain your listings and booking policies in multiple places.

Reservations and Day-to-Day Operations

Managing bookings has never been easier

Manage bookings and proposals, keep track of statuses, and consolidate scheduling, notifications, and operational handoffs.

Manage bookings from a single workspace

From the initial request to the final execution: all information and next steps remain linked to the same booking.

Track each status separately

A payment received, an accepted proposal, or an available guide does not automatically mean that a booking is ready to be processed.

Create proposals that lead to bookings

Give customers a specific answer without confirming the activity definitively until all details have been reviewed.

Manage multiple groups and languages

No separate booking is required for each group. Customer information, dates, and general arrangements are kept together, while the practical differences for each group are tracked separately.

View your operations in a single dashboard

A single starting point for the most important metrics from your day-to-day operations, without having to compare different reports side by side first.

Schedule bookings in daily, weekly, and monthly views

Switch between day, week, and month views, open the appropriate booking, and create new requests based on the times you can actually offer.

Track notifications and recent activity

Your team doesn't have to open individual bookings and proposals one by one to spot important responses or changes.

Save tasks, notes, and handover documents

From a point of interest on a specific tour to participant information for the tour itself: the necessary context remains linked to the booking.

Guides and Implementation

Plan your tours and guides with ease

Manage guide profiles and qualifications, support matching and assignment, and track availability, performance, and compensation.

Build a useful database of guides

From contact information and areas of expertise to past bookings and account status: all information remains linked to the correct guide.

Record each guide's languages and tour knowledge

No separate lists or reliance on a single planner's memory. The relevant tour information is kept on the guide's profile.

Find a suitable guide

Not a general list of names, but specific information about tour expertise, language skills, area of expertise, availability, and scheduling for the specific group that still needs a guide.

Submit and Replace Guide Requests

No scattered emails, unanswered questions, or confusion about who will carry out the assignment. Every request remains linked to the correct group and booking.

Give tour guides their own workspace

Fewer random emails and practical questions. Guides can see for themselves which tasks require attention and find the latest information whenever they need it.

Let guides manage availability and schedules

Less back-and-forth about possible times. Dispatch can see the availability that the guide tracks themselves, while the guide can add confirmed assignments to their own calendar.

Record Performance and Attendance

A scheduled tour is not the same as a completed tour. Be sure to close out each task properly so that your records and follow-up actions match reality.

Calculate guide fees without doing any math

No separate spreadsheets after each tour. The recorded performance and agreed-upon fees together form the starting point.

Customers and Communication

Get to know your customers well

Keep customers, organizations, languages, emails, feedback, and partner bookings linked to the records they pertain to.

Manage Individual Customers

Every booking helps create a clearer picture of your customers. This allows you to build on previous interactions rather than starting from scratch with every inquiry.

Manage organizations and contacts

A single organization may have different people handling requests, practical follow-up, and billing. Eguide keeps their roles separate without fragmenting the shared history.

Work in multiple languages without duplicate management

One tour, one itinerary, and one pricing system. Only the language changes for the customer and the guide leading the group.

Create reusable email templates

Prepare clear messages that your team can reuse time and time again. Names, dates, and practical details are pulled from the relevant booking, so you can communicate more quickly and make fewer mistakes.

Automate reminders and targeted emails

Fewer messages that are sent too late or forgotten entirely. Customers receive the information they need at key moments, without your team having to keep track of every email individually.

Save comments and communication history

No important context scattered across email inboxes, chat messages, and personal notes. Everyone starts with the same booking.

Collect and export feedback

No scattered reviews spread across email inboxes and forms. You collect feedback in a consistent way and can find it later when you need it.

Work with resellers and partner bookings

No separate list of bookings by hotel, travel agency, or sales partner. You can immediately see the results of each partnership and which bookings still need to be settled.

Finance and Administration

Invoices and Payments Without the Hassle

Track payments and invoices, process adjustments, view reports, and customize access, defaults, and reference data to suit your organization.

Track online and offline payments

No need to compare amounts across your bank account, email inbox, and separate notes. The payment status remains visible for the correct customer and transaction.

Create invoices and advance payments whenever you choose

No invoices will be sent out too early or with incorrect information. Your team retains control over the amount, the recipient, and the time of sending.

Apply corrections without rewriting the history

No more editing old documents and then wondering what was originally agreed upon. You can see what happened first, what changed, and what amount is still outstanding.

View operational and financial reports

Look beyond the feeling that things are getting busier or calmer. You’ll see what’s happening within your organization and where your team needs to focus its attention.

Export operational and tax data

You don't have to create a new list every time someone needs figures or files. You select the relevant information and carry it over to the next step.

Grant each team member the appropriate access

Everyone works on the same platform, but within their own area of responsibility. This keeps the work environment organized and reduces the risk of unintended changes.

Tailor the default settings to your organization

From company data and payment terms to response times and service fees: with Eguide, you’re not just using a standard package, but creating a work environment that fits your own operations.

Manage locations, categories, and reference data

From a regular meeting place to the distinction between schools, families, and businesses: you build a recognizable foundation that is reused throughout your entire operation.

Frequently Asked Questions

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Do I have to use all of Eguide's features?

No. Eguide brings together various aspects of your operations on a single platform, but you only use what’s relevant to your organization. Some organizations work primarily with ticket sales, while another Eguide offers private tours, Guide Scheduling and financial monitoring.

Does Eguide support both private tours and tickets?

Yes. Eguide supports both sales models within the same environment.

A private tour Consists of a single booking with one or more groups. Each group has its own number of participants, language, and guide.

A event works with Fixed time slots and available ticket capacity. A guide may be used for this purpose, but is not required.

Your team monitors both sales streams centrally. For the Eguide usage fee, private bookings and tickets sold are billed according to their respective rates.

Is Eguide intended only for organizations that work with guides?

No. Activities can also be offered without guides. If you do work with guides, then you can also their profiles, track availability, assignments, execution, and compensation within Eguide.

Can customers book directly online?

Yes. Every Eguide environment contains a online booking process where customers can view and book your offerings. You can direct them to an activity or have the booking process open from your own website.

Can Eguide work with our existing website?

Yes. You can link directly to the included Eguide booking flow.

Through the API Your website can also display offers, prices, and availability before the visitor proceeds to Eguide. A fully integrated website is a separate service.

Can Eguide be tailored to our way of working?

Among other things, you can specify your offerings, prices, languages, availability, capacity, booking policies, and user rights tailor it to your organization. During a demo, you can take a closer look at which features align with your current operations.

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