Make online booking easy for your customers

Receive a complete application right away

An email request rarely includes all the information you need right away. The customer may suggest a date, but might not specify what time they want to start, how many groups are needed, or what language the tour should be conducted in.

After that, you'll need to wait for several more messages before you can properly review the request.

In Eguide, customers navigate through the various options on their own. They select a tour or activity and, thanks to the schedule and capacity you’ve set, see only the dates and times that you actually offer.

He then fills in the group assignments, contact information, and any special requests. That way, your team won’t receive a random question, but a request they can act on right away.

Let customers put together their own group

Not every booking consists of a single group. For example, an organization might request a guided tour for sixty participants, divided among different languages.

The customer can add multiple groups within the same request. For each group, the customer specifies the number of participants and the preferred language. Any available extras and practical comments can also be added right away.

As the customer adjusts their selections, the total is recalculated. This way, they can see before submitting their order how the selected group configuration and extras affect the price.

You determine which price to use in advance by setting the appropriate pricing formula, seasonal prices, and extras.

Have the customer check everything one more time

Before the request is submitted, the customer receives a clear overview of their options. The date, time, groups, languages, extras, and contact information are all listed there.

If anything needs to be changed, he can go back to a previous step without having to start over.

This reduces the risk of missing or incorrectly transcribed information and saves your team from having to do unnecessary correction work.

Choose how an online application is completed

Not every tour or activity needs to be marketed in the same way.

For a simple quote, the customer can submit a booking request directly. If a project requires more coordination, you can have the customer request a customized proposal first.

You can also enable online payment. The customer will then be redirected to Mollie, where they can select a payment method and enter their payment information. Eguide will then receive the payment status.

You determine this on a per-tour or per-activity basis. For example, a standard private tour may be handled differently than a complex request involving multiple groups.

Stay in control of every request

Submitting a request online does not automatically mean it has been confirmed. A request for a private tour is first sent to your team for review.

A staff member will check whether the schedule is feasible and whether a suitable guide is available. Only then will the final confirmation be sent.

This also applies if the customer has already paid online. The payment may have been completed even though the booking has yet to be validated by the system.

This allows customers to make reservations on their own, without your organization losing control over the process.

Let customers get started from your website or campaign

You can access the online booking process from your own website, a campaign page, or a link that you share directly with a customer.

All requests are routed to the same Eguide environment. This means your team doesn't have to keep track of separate forms, mailboxes, or systems.

Depending on your website, you can use a direct booking link or a built-in widget.