Collaborate seamlessly with partners who bring in customers
Keep track of which bookings come in through each partner and follow up on them together. When it's time to settle the bill, select the appropriate bookings and combine them into a single, clear invoice.
Know which bookings come in through each partner
Hotels, travel agencies, and other partners can regularly refer customers to you.
When those requests get mixed in with all your other bookings, it’s easy to lose track of things. Afterward, you can’t remember which customers came through which partner, and you have to search through old emails or documents all over again for every settlement.
In Eguide, every partner booking remains clearly linked to the organization that referred it.
This way, you can immediately see which bookings are part of the same collaboration, without having to keep a separate list alongside your regular schedule.
Treat the customer just like any other customer
A customer who books through a hotel or travel agency still needs a clear itinerary, a suitable guide, and accurate practical information.
That is why the guided tour is prepared and followed up in the same way as other bookings.
Your team can create groups, schedule guides, and manage arrangements with customers without having to use a separate process for partner bookings.
The difference is simple: in addition to the customer, the partner who made the booking also remains visible.
Make a clear distinction between customers and partners
The partner who submits the request is not necessarily the one who will participate in the tour.
A hotel can make reservations for its guests. A travel agency can arrange an activity for a group you've never met before.
By keeping customers and partners separate, you can communicate with the right person about the practical implementation while continuing to monitor the commercial partnership with the partner.
See how partner bookings are kept organized in one place
We track several bookings made by a single partner through to the final settlement.
See at a glance what was booked through the partner
When your partner asks questions, you want to be able to answer quickly.
Which groups are still scheduled? Which tours have already been confirmed? Which bookings have already been invoiced?
From the partner overview, you can view the associated bookings all together.
For more information, simply open the original booking. The customer, groups, schedule, and practical arrangements will still be available there.
For example, the partner overview gives you a comprehensive picture without having to maintain duplicate copies of the full files.
Continue to build on a long-term partnership
A partner that regularly refers customers should not have to be treated as an unknown organization every time a new request is submitted.
The existing contact and billing information will be retained. New bookings can be linked to the same partner again.
This makes the succession plan clear to your team and helps them continue to understand the collaboration over the long term.
Combine multiple bookings into a single invoice
When working with a regular partner, it isn't always practical to create a separate invoice immediately after every individual tour.
You might agree to settle accounts weekly or monthly. Or perhaps your partner would like to receive multiple bookings combined into a single document.
You then select the entries you want to include and create a single partner invoice for them.
This keeps the invoice easy to understand and makes it clear which tours make up the total amount.
Choose when to send your invoices
Not every partnership uses the same timing for invoicing.
Some partners prefer to be paid in advance. Others settle payments at set times once enough bookings have been confirmed.
Your team therefore decides for itself which bookings are ready to be invoiced and when the invoice will be sent.
To learn how to intentionally create other invoices and advance payments, see the section on verified invoicing based on your journal entries.
Work only with partners for whom this is relevant
Not every business customer is a reseller.
A school that books a field trip for its own students remains a typical organization. A hotel or travel agency that consistently brings in customers requires a different approach to follow-up.
That's why you should only use partner management for organizations with which you actually have that kind of commercial partnership.
Regular businesses, associations, and schools remain part of the management of organizations and their points of contact.
Let customers proceed directly when it's more convenient for them
Sometimes, an external partner sells or processes the activity entirely through its own platform.
In that case, you can link to that external booking page from your public listing.
This is how the customer sees your offer, but they complete the booking at the location you've agreed upon with your partner.
You can read more about direct booking options from your website under "Booking Links and Widgets for Your Offer."
Frequently Asked Questions About Resellers and Partner Bookings
Practical answers about partners and billing.
It is intended for hotels, travel agencies, and other partners that regularly refer customers or generate bookings.
An organization that makes reservations only for its own employees or guests can be managed as a regular business customer.
Yes. The bookings remain linked to the partner who generated them. From the partner overview, you can view them together and open the original records.
Yes. The customer or group participating in the tour remains identifiable separately from the reseller. This allows you to direct practical communications to the right person.
Yes. You can select the bookings that you made in the same partner invoice would like to record.
This allows you, for example, to bill on a periodic basis instead of creating a separate invoice after each tour.
No. Your team can issue invoices as soon as the relevant bookings have been sufficiently confirmed and are in line with the agreements made. The timing of invoicing remains a deliberate decision by your organization.
Eguide does not yet offer a self-service partner portal where resellers can manage their own bookings and invoices. This feature is in the works, but for now, your own team handles partner follow-up.
Can't find your question here? Please contact us. We'd be happy to review how bookings are coming in today through your hotels, travel agencies, or other partners.