Manage tours and activities on a single platform

Always start with the correct information

For every tour or activity, the same practical questions come up:

• Where does the activity start and end?
• How long does it take?
• What is the maximum size of a group?
• What's included?
• What information do participants need in advance?

In Eguide, you store that information right with the activity itself. That way, your team doesn't have to keep searching for it in old quotes, separate documents, or emails.

Even colleagues who aren't as familiar with the business can find the right information right away. They don't have to ask first what the standard practice is or which version of a document is still current.

That way, what you offer won't depend on the memory of a single employee.

A new application? The groundwork is already in place

When a customer submits a request, you don't have to start from scratch. Just select the correct activity and fill in the details for this booking, such as:

• the date and time;
• the number of participants;
• the customer's contact information;
• any deviating agreements.

The usual duration, locations, and customer information are already entered. This saves time and reduces the chance that someone will copy outdated information from a previous booking.

Do you need to make changes to the booking later? In that case, all follow-up tasks will remain consolidated in "Manage Bookings" from a single workspace.

An exception remains an exception

Not every customer wants exactly the same tour. A group might want to start at a different location, leave earlier, or spend more time on the tour.

You'll only be adjusting the specific reservation. The fixed details of the activity will remain unchanged for all subsequent requests.

This way, you can offer customization without having to create a new activity for every variation. You also won't have to figure out later which version should be used as the default going forward.

Keep the execution close to the offer

From the tour details page, you can view the logistics, availability, prices, guides, resellers, and customer instructions for a single experience. The same page provides access to the relevant settings, a calendar showing available dates, and the bookings and proposals associated with the tour.

This makes the transition from configuration to booking management a simple one. For guided experiences, you can also specify which languages and tour knowledge a guide needs through guide qualifications.

One application, even if you need multiple groups

Suppose an organization books a guided tour for 45 participants. To carry out the tour, you divide them into three groups, each with a different guide or in a different language.

For the customer, this remains a single reservation. Within that reservation, you can specify the following for each group:

• how many participants are coming;
• the language in which the tour is conducted;
• which guide is leading the group.

This means you don't have to manage three separate bookings at the same time. The customer information, appointments, and changes all stay together under the same request.

If you regularly organize larger groups, you can divide participants across multiple groups, languages, and guides within a single booking.

Use the same information as you continue building

Would you like to offer a tour online at a later date? If so, you won't need to re-enter the name, duration, meeting place, and instructions for participants into another system.

You’ll build on the activity that’s already listed in Eguide. First, you’ll determine when the activity can be booked and how many spots you’ll make available. Then, you’ll set the appropriate pricing for different groups, time periods, or extras.

Once everything is set up, you can let customers request or book the activity directly online.

This way, your team uses the same information for sales, planning, and execution. If you make a change, you won't have to search for old versions in different places.